1. Data Controller

The data controller for your personal data is Dromia. For any privacy-related inquiries, you can contact us at:

Email: legal@dromia.com

2. Data We Collect

We collect the following types of information:

• Contact information: Name, email address, phone number, and company name that you provide when filling out forms or contacting us.
• Communication data: Content of messages exchanged through integrated communication channels, including messaging services, email, and phone calls, when you use our services or the services of our clients.
• Technical information: IP address, browser type, device, operating system, and website usage data collected through cookies and similar technologies.
• Transaction data: Information about orders, products, prices, and deliveries processed through our platform.

3. Purposes of Processing

We use your data for the following purposes:

• Providing and improving our commercial automation services
• Processing and managing communications between distributors and their customers
• Responding to inquiries and providing technical support
• Sending marketing communications related to our services (with your consent)
• Complying with applicable legal and tax obligations
• Analyzing the use of our services to improve them
• Preventing fraud and ensuring the security of our platform

4. Legal Basis for Processing

The processing of your data is based on:

• Your explicit consent when you provide your data
• Contract performance when you use our services
• Our legitimate interest in improving and protecting our services
• Compliance with applicable legal obligations

5. Data Sharing

We may share your data with:

• Service providers who help us operate our platform (hosting, analytics, communications)
• Business partners when necessary to provide our services
• Public authorities when required by law

We do not sell your personal data to third parties. All our providers are subject to confidentiality and data protection obligations.

6. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. In such cases, we apply appropriate safeguards such as standard contractual clauses approved by the European Commission to ensure an adequate level of protection.

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes described, unless the law requires a longer retention period. Marketing contact data is retained until you withdraw your consent. Transaction data is retained according to applicable legal timeframes.

8. Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request the deletion of your data
• Object to the processing of your data
• Request restriction of processing
• Receive your data in a structured format (portability)
• Withdraw your consent at any time

To exercise these rights, contact us at legal@dromia.com. You also have the right to file a complaint with the competent data protection authority.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

10. Cookies

We use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.

11. Messaging Services

When you use messaging services integrated with our platform, messages are processed in accordance with this policy and the policies of the corresponding messaging provider. We recommend reviewing the privacy policies of such providers.

12. Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes by posting the new version on our website with the update date. We recommend reviewing this policy periodically.